Thursday, 15 October 2015

HAKIKISHA the new M-pesa name confirmation by safaricom

HAKIKISHA the new M-Pesa
confirmation by safaricom

Safaricom has
introduced a new functionality called
"Hakikisha" to enable M-Pesa users to
confirm the names of intended recipients
before wiring money.

M-Pesa users can now confirm the names of
mobile money recipients before completing
the transfer transaction.
Safaricom's new functionality, dubbed
"Hakikisha" gives customers a fifteen-second
window to confirm the name of the intended
recipient, which pops up on the screen.
The function allows users to dial the number
1 to stop a transaction within fifteen seconds,
failure to which Safaricom automatically
wires the money.

However, "Hakikisha" will be suspended if
no transaction is completed after five
consecutive trials by typing 1.
The new enhanced function has been
introduced to ensure customers no longer
lose money to unintended recipients as a
result of entering the wrong number.
On average, Safaricom receives 12,000 daily
calls from M-Pesa customers seeking
transaction reversals.

The pop-up feature will also apply to the
Lipa Na M-Pesa pay option. M-Pesa agents
will benefit from the functionality, which
they will use to verify a customer's identity
before depositing funds.
Safaricom has been testing the "Hakikisha"
function for the last one month and will roll
it out in phases to cover its 21.7 million M-
Pesa customers by October 30. This new
enhancement is as a result of improved
system capability after the migration of M-
Pesa servers to Kenya earlier this year.

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