At Equitel, we want everything to work smoothly for your convenience. We are available 24 hours a day and 7 days a week , so anytime you need assistance, you can:
Dial 100 from your Equitel line (Free).
Dial +254763000100 from other networks. (Regular tariffs apply).
Dial +254763000100 from other networks. (Regular tariffs apply).
SIM CARD ERROR
If you receive a message in your phone that reads, 'insert sim' , it means your sim is not inserted correctly.
Ensure that the phone is properly charged and switch it off.
If you receive a message in your phone that reads, 'insert sim' , it means your sim is not inserted correctly.
Ensure that the phone is properly charged and switch it off.
waited 14 minutes before a customer care person could pick the hone. IMPROVE CARE
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